Frequently Asked Questions

Browse our product catalog and select the specifications you need (color / size / quantity, etc.). After confirming the product details, price, and estimated delivery time, add the items to your cart and complete checkout. You will receive an order confirmation email once your order has been placed.

Once your order has been placed successfully, we will send you an order confirmation by email. If you do not receive it, please check your spam folder first, or contact customer service and provide the email address you used at checkout.

If you need to modify or cancel your order, please contact customer service as soon as possible. Once an order has entered processing or has shipped, it may no longer be possible to modify it; shipped orders are handled under our return policy.

• Custom / made-to-order products: cannot be cancelled once production has started.
• In-stock products: cannot be cancelled once shipped.

In-stock products are usually processed within [1-3] business days (business days are Monday through Friday, excluding public holidays). Pre-sale / custom products require a longer production lead time; please refer to the estimated ship date shown on the product page.

We recommend ordering as early as possible to allow ample time for production, shipping, and any necessary alterations. As a general guideline, place your order at least [3-6] weeks in advance; for custom products, we recommend at least [10] weeks.

Our products follow standard sizing, and every product page includes a size guide. Before ordering, we recommend taking the following measurements and comparing them carefully with the size chart:

• Bust, waist, and hip measurements
• Height / special length measurements (if applicable)

If your measurements fall between two sizes, we generally recommend choosing the larger size: it is easier to take a garment in than to let it out, and this helps avoid a tight fit. For styles fitted at the bust, waist, or hips, go by your largest measurement.

Possibly. Due to differences in cut, fabric, and body shape, most products may require minor alterations (such as hemming, taking in the waist, or adjusting straps). This is completely normal, and we recommend allowing time for a local fitting and alterations.

Colors may appear differently from one screen to another. When an exact color match is required (for example, for group orders), we recommend requesting a fabric swatch / color card first. Items ordered in separate batches may also show slight batch-to-batch color variation.

Most fabrics should be professionally dry-cleaned. Please follow the care instructions provided with the product, and store it hanging in a breathable garment bag.

• In-stock products: shipped within [1-3] business days after the order is placed.
• Custom / made-to-order products: production typically takes [4-8] weeks, plus shipping time.

Yes. Customization options include:

• Custom sizing (made to your measurements)
• Color / fabric / detail adjustments
• OEM / private-label manufacturing

For custom orders, please contact customer service before placing your order to confirm the details and lead time.

Yes. We support sample requests before bulk ordering:

• Fabric swatches: usually [1-6] swatches can be requested free of charge or at a low cost, to confirm color and material.
• Full samples: can be ordered as a paid sample; once you are satisfied with the quality, you can place your bulk order.

Whether the sample fee is refundable, and under what conditions, is agreed at the time of order confirmation (typically it can be credited toward or refunded after a bulk order is placed). Please contact customer service for the latest policy.

We inspect at every stage of production, from fabric arrival, cutting, and sewing through to the finished garment, with a final full inspection before shipment to ensure every product meets our standards.

Yes. We can manufacture, package, and label products under your own brand. Please share your brand requirements, and we will confirm a cooperation plan after sampling.

Transit time depends on product availability, destination, and the shipping method you choose:

• Standard shipping: [5-8] business days (varies by region)
• Express shipping: [3-4] business days
• International shipping: [3-10] business days

Exact shipping costs and delivery times are calculated and displayed at checkout.

Yes, we ship to many countries and regions worldwide. International shipping costs and delivery times are calculated at checkout.

For international orders, customs duties, taxes, and import fees are not included in the shipping cost. They vary by country and are the responsibility of the recipient. If you have any questions, please consult your local customs office.

Once your order ships, we will send you a shipping confirmation email with a tracking number. You can also check the status on the order tracking page or by contacting customer service.

Orders that meet the specified conditions may qualify for free shipping. Please refer to current promotions, the product page, or the checkout page for details.

If an item is out of stock when we pack your order, we will do our very best to ship your order complete; for any items we are unable to fulfill, we will refund you the difference.

We accept a variety of major payment methods; the options available to you are shown at checkout. All payments are processed through secure payment channels.

Yes. Payments are processed by compliant third-party payment providers, and we do not store your full card details.

Local customers see prices in their local currency by default (e.g., USD). The final product price, shipping fee, and any optional customization charges are shown in full before you place your order.

Wholesale quotations are available on FOB, CIF, or DDP terms. Before placing an order, please confirm with your sales representative exactly what the quotation covers (whether it includes freight, insurance, duties, etc.).

Please contact customer service or submit a partnership application. Once your application is approved, we will enable wholesale pricing for your account.

• Standard in-stock products: return requests can be submitted within [14-30] days of delivery.
• Returned products must be unworn and unaltered, in brand-new condition, with all tags attached, and free of stains / odors / damage.
• Custom products, sale / clearance items, and accessories are typically final sale and not eligible for return or exchange.

The process is as follows:

• Step 1: Contact customer service to confirm return eligibility
• Step 2: Return the product as instructed
• Step 3: The warehouse inspects the returned product
• Step 4: Your refund is processed

Once the returned item passes inspection, refunds are usually issued to the original payment method within [15-30] business days. Returns that fail inspection may be refused, with the related shipping costs borne by the customer.

If you would like a different size, color, or style, please contact customer service as soon as possible. Exchanges are subject to stock availability, product condition, and the return window; in most cases, the fastest option is to return the original item and place a new order.

Please contact customer service promptly and provide your order number along with clear photos of the product and packaging. Once verified, we will arrange a replacement, repair, or return for you.

Custom products (including custom-size and private-label items) are final sale and cannot be returned except in the case of quality issues. Please double-check your measurements and customization details before ordering.

No. Returned products must be unworn and unaltered, in brand-new condition, and with all tags attached.

• First-order MOQ for new customers: 1 piece
• MOQ for regular restocking orders: 1 piece

Yes. You can mix styles, colors, and sizes within a single order, subject to the rules confirmed at the time of ordering.

Yes. We welcome small trial orders from new customers so you can evaluate product quality and the partnership experience.

The process is as follows:

• Step 1: Submit an application (company information, address, and tax details)
• Step 2: Qualification review
• Step 3: Once approved, wholesale pricing and ordering access are enabled for your account

Review usually takes [1] business day. Brick-and-mortar businesses are given priority; some platforms have additional requirements for online-only sellers, and the review result is final.

Some partnership models offer territory or style exclusivity (for example, [exclusivity within a 50-mile radius / style-level territory protection]), as specified in the cooperation agreement.

Yes. Approved partners can access high-resolution product images, marketing materials, and product catalogs for store display and promotion.

Yes, by appointment. We have showrooms / offices in selected regions, and you are welcome to schedule a visit.

Some partnership models require the first order to meet a minimum quantity and to be completed within [15] days of account activation in order to keep the account active, as specified in the cooperation agreement.

• Email: [kely@boutilora.com]
• Phone / WhatsApp: [+1 518 229 3096]
• Business hours: [Monday to Saturday, 9:00 AM - 6:30 PM]

Yes. Provide your bust, waist, and hip measurements, your height, and the style you are interested in, and we will be happy to help you choose the right size.

We use your information only for order processing and customer service, and we never sell your personal information. For details, please see our Privacy Policy.

Order status updates are sent to you by email; you can also contact customer service at any time for the latest progress.