WEBSITE PRIVACY POLICY AND TERMS & CONDITIONS
For the Boutilora website, online purchases, B2B inquiries, sample requests, and customization services
PART I: PRIVACY POLICY
Effective Date: August 26, 2026
1. Scope and Website Operator
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.boutilora.com, create an account, purchase products, request samples, submit wholesale inquiries or customization requests, subscribe to marketing communications, or otherwise contact us.
The website is operated by Boutilora. Unless otherwise stated, “we,” “us,” “our,” and “Boutilora” refer to the website operator.
If you do not agree with this Policy, please do not submit personal information through the website. Merely visiting the website does not constitute consent to all optional processing activities. Where required by law, we will request consent separately.
2. Personal Information We Collect
- Identity and contact information, such as name, company name, job title, email address, telephone number, billing address, shipping address, and other business contact details.
- Account information, such as login credentials, preferences, order history, saved items, and cart status. If account functionality is not enabled, we do not collect account passwords.
- Order and transaction information, including products, quantities, prices, payment status, refunds, tax or resale documentation, and delivery details. Full payment-card details are generally processed directly by payment providers; we normally receive only limited transaction confirmation data.
- B2B, sample, and customization information, including inquiry details, estimated purchase volumes, target markets, sample requirements, sizing and body measurements, design files, images, fabric or workmanship requirements, communications, and agreed commercial terms.
- Device and usage information, such as IP address, browser, device identifiers, operating system, access times, pages viewed, clicks, searches, referring pages, and information collected through cookies or similar technologies.
- Customer service and content information, including emails, forms, chats, reviews, photographs, videos, complaints, after-sales materials, and other information you choose to provide.
- Information from third parties, such as payment, logistics, fraud-prevention, marketing, analytics, social media, and business partners where authorized or otherwise permitted by law.
3. How We Collect Information
We collect information directly when you submit a form, create an account, place or pay for an order, request a sample, or contact us about customization or after-sales support. We also collect limited device and usage information automatically and may receive information from service providers that support payments, logistics, analytics, advertising, or customer service.
4. How We Use Information
- To operate the website and provide account, product-display, and shopping-cart functionality;
- To process orders, payments, shipping, returns, refunds, customer service, and fraud-prevention checks;
- To evaluate and respond to B2B inquiries, sample requests, wholesale quotations, and customization requests;
- To use submitted measurements, designs, and technical requirements for development, sampling, production, and quality communication;
- To provide support, maintain business records, and meet contractual, tax, accounting, and legal obligations;
- To analyze performance, improve products and services, and maintain website and account security;
- With valid consent or as otherwise permitted by law, to send marketing communications, measure advertising performance, and personalize promotions.
5. Cookies, Analytics, and Advertising Technologies
We may use strictly necessary cookies, functional cookies, analytics cookies, advertising pixels, and similar technologies. Strictly necessary cookies support checkout, shopping-cart, security, and core website functions. Other technologies may remember preferences, analyze traffic, measure advertising, or support personalized advertising.
Where required by applicable law, we will provide choices before activating non-essential cookies. You may manage cookies through our cookie settings tool or your browser. Disabling some cookies may affect website functionality. This Policy must remain consistent with the applications, pixels, and consent controls actually deployed on the website.
6. How We Disclose Personal Information
We may disclose information, only as reasonably necessary for the purposes described above, to the following categories of recipients:
- E-commerce, website hosting, cloud, IT, security, customer service, email, and analytics providers;
- Payment processors, fraud-prevention providers, carriers, warehouses, customs brokers, returns providers, and insurers;
- Suppliers and partners involved in production, quality inspection, sampling, customization, or order fulfillment;
- Advertising and social media partners, but only where the relevant tools are actually used and legally required notices and opt-out mechanisms are provided;
- Professional advisers, auditors, insurers, law-enforcement authorities, courts, and regulators;
- Parties involved in a lawful merger, financing, restructuring, sale of assets, or similar corporate transaction.
We do not sell personal information for monetary consideration. However, certain disclosures involving cross-context behavioral advertising may be treated as a “sale,” “sharing,” or “targeted advertising” under some U.S. state privacy laws. If we engage in those activities and the relevant law applies, we will provide the required opt-out mechanisms.
7. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, perform contracts, resolve disputes, and satisfy tax, accounting, product-liability, and other legal obligations. Retention periods vary by data type. Order and financial records are retained under applicable law and our records policy; inquiry and customization files are retained for project needs and relevant limitation periods; marketing information is retained until you unsubscribe, object, or the information is reasonably removed after account deactivation. We do not retain personal information indefinitely without a business or legal need.
8. Data Security and International Transfers
We use administrative, technical, and organizational safeguards appropriate to the nature and risk of the information, which may include access controls, encryption in transit, vendor management, backups, and security monitoring. No method of transmission or storage is completely secure.
Because we conduct cross-border business, personal information may be processed outside your country of residence. We will use contracts, compliance mechanisms, or other safeguards required by applicable law. If we serve individuals in the European Economic Area, United Kingdom, or another jurisdiction requiring transfer safeguards, we will implement an appropriate lawful transfer mechanism.
9. Your Privacy Rights and Choices
Depending on where you live and the law that applies, you may have rights to request access, correction, deletion, restriction, or a copy of personal information; object to certain processing; withdraw consent; opt out of sale, sharing, targeted advertising, or profiling; and appeal a denial of a rights request. Legal exceptions may apply.
To submit a request, email boutiloraofficial@boutilora.com with “Privacy Request” in the subject line. We may request information reasonably necessary to verify your identity or an authorized agent’s authority. We will acknowledge and respond within the period required by applicable law rather than promising one fixed 15-business-day period for every jurisdiction.
If our business is subject to an applicable state privacy law and engages in legally defined sale, sharing, or targeted advertising, we will provide a “Do Not Sell or Share My Personal Information” or equivalent privacy-choice link and will recognize and honor valid opt-out preference signals, such as Global Privacy Control, where required.
10. Marketing Communications
You may unsubscribe from promotional emails using the link provided in each email. We will send marketing text messages only if text-message marketing is enabled and legally valid consent has been obtained; in that event, you may follow the message instructions, including replying STOP where applicable. Transactional, order, security, and customer-service messages are not promotional communications.
11. Children’s and Teen Privacy
The website is intended for business customers and general consumers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that such information was collected, we will take reasonable steps to delete it. Where applicable law requires additional consent for the sale, sharing, or targeted advertising of data relating to users under 16, we will comply. Parents or guardians may contact us through the privacy email address.
12. Third-Party Links and Policy Updates
The website may link to third-party websites or services governed by their own privacy practices. We may update this Policy to reflect business, technical, or legal changes and will post the revised effective date. If a change is material, we will provide prominent notice where required by law.
13. Contact Us
- Website operator: Boutilora
- Privacy email: boutiloraofficial@boutilora.com
- Telephone: +1 (518) 229-3096
- Legal notice address: WS-FEDEX-TX (75234-13777), 13777 Bee St, Suite 180, Farmers Branch, TX 75234, USA
PART II: WEBSITE TERMS & CONDITIONS
Last Updated: August 26, 2026
1. Operator, Acceptance, and Eligibility
The website is operated by Boutilora. By accessing the website, submitting a form, creating an account, or placing an order, you agree to these Terms and to the Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies incorporated by reference. If you do not agree, do not use the website.
You must be of legal age in your jurisdiction and capable of entering into a binding contract. If you use the website for a company or other organization, you represent that you are authorized to bind that organization. Nothing in these Terms limits non-waivable consumer rights.
2. Website Information and Product Presentation
We seek to keep product descriptions, photographs, fabrics, colors, sizing, inventory, and pricing accurate. Reasonable differences may result from screens, lighting, dye lots, handwork, and measurement methods. Website images and sizing information do not guarantee absolute color matching, identical texture, or zero measurement tolerance. If written specifications are confirmed for a particular order, those specifications will govern that order.
If we identify an obvious typographical, pricing, or inventory error, we may correct, reject, or cancel the affected order before shipment and refund the corresponding amount paid. This does not limit rights available under applicable law.
3. B2B Inquiries, Quotations, and Contract Formation
Submitting a wholesale inquiry, sample request, or customization request is a request for evaluation or quotation and does not require us to accept an order. Unless a quotation states otherwise, it excludes taxes, duties, freight, insurance, customization, and third-party charges not expressly listed and remains valid only for the period stated.
An automated order-received or inquiry confirmation generally confirms receipt only and does not constitute acceptance. A contract is formed when we expressly accept the order, issue a shipping confirmation, or the parties sign or approve a purchase order, pro forma invoice, contract, or other written order document, as applicable. We may reject an order following inventory, payment, compliance, shipping, or risk review.
4. Prices, Taxes, and Payment
The currency, product price, shipping charge, and taxes shown at checkout govern when an order is submitted. Available payment methods are those shown at checkout or in a written quotation. Payment-card transactions are processed by third-party providers. Unless written credit or installment terms apply, payment is due as stated in the order or invoice.
For B2B orders, wire transfers, letters of credit, deposits, balances, bank charges, and refund terms are governed by the written quotation, pro forma invoice, or contract. Customers may not withhold, reverse, charge back, or set off amounts due without a lawful basis.
5. Samples
Samples are intended to evaluate design, fabric, color, workmanship, and fit. They do not guarantee that later production will be identical beyond reasonable production and batch tolerances. Sample pricing, returnability, subsidies, shipping charges, and return requirements are governed by the sample page or written confirmation. Any “free sample” subject to partnership eligibility, freight charges, or future-order conditions must be stated in the confirmation document.
6. Customization, Measurements, and Customer Materials
Custom sizing, color changes, fabric substitutions, patterns, labels, packaging, private labeling, and other customization become effective only after we confirm feasibility, price, lead time, and specifications in writing. Customers are responsible for complete and accurate measurements and information and for approving designs, swatches, samples, or specifications before production.
Customized, private-label, altered, produced, or clearly designated final-sale goods generally cannot be cancelled or returned for ordinary reasons, except for verified quality defects, incorrect shipments, or where required by law. Customers must have lawful rights to all trademarks, images, designs, and content they submit. Responsibility for third-party infringement claims arising from customer materials rests with the legally responsible party.
7. Wholesale Orders, MOQs, and Forecasts
Minimum order quantities, mixed-order rules, size and color ratios, lead times, pricing tiers, exclusivity, and replenishment terms are governed by the written quotation or contract. Forecasts, intended quantities, or sales targets are not binding purchase commitments unless agreed in writing. No market, territory, or product exclusivity exists unless expressly granted in writing.
8. Shipping, Trade Terms, Title, and Risk
Processing and transit times are estimates unless expressly guaranteed in writing. Production, carriers, customs, weather, government action, and other factors beyond reasonable control may affect timing. Customers must provide accurate delivery addresses, recipient details, telephone numbers, and customs-clearance information.
For international orders, freight, insurance, import duties, taxes, clearance obligations, transfer of risk, and transfer of title are determined by checkout information, the written quotation, and the trade term agreed by the parties. If DDP or another Incoterms® rule applies, the order must not also state generally that all import charges are the customer’s responsibility. Any referenced trade rule should identify the version; Incoterms® 2020 is recommended.
9. Inspection, Shortages, and Quality Claims
Customers should inspect quantity, style numbers, colors, outer packaging, and visible damage within a reasonable period after receipt and provide the order number, photographs, video, measurements, and other reasonable evidence within the period stated in the Return and Refund Policy or written B2B contract. Latent defects should be reported promptly after discovery. Unauthorized returns may not be accepted or processed.
10. Cancellations, Returns, and Refunds
Cancellation rights, return windows, item conditions, return shipping, restocking fees, final-sale items, and refund procedures are governed by the separately published Cancellation and Return and Refund Policy and any order-specific terms. To avoid inconsistency, these Terms do not insert an unconfirmed 14- or 30-day period.
Approved refunds are returned to the original payment method. Our processing time and the payment provider’s posting time may differ. Customized, private-label, altered, worn, washed, or non-resalable goods are generally non-returnable, except for quality defects, incorrect shipments, or rights required by law. A separately signed B2B contract controls where applicable.
11. Intellectual Property
Website text, images, videos, trademarks, layout, software, product materials, and other content are owned by us or our licensors and protected by applicable intellectual-property laws. Without written permission, you may not copy, scrape, modify, publish, resell, use for model training, or otherwise commercially exploit that content.
If you submit a review, photograph, or video, you grant us a non-exclusive license only to the extent you have authority to do so and only as reasonably necessary to operate the website, process orders, and display the relevant content. Before using customer content in public marketing, we will obtain any permission required by law and the circumstances. Deletion requests may be subject to legal, archival, and already-published-material limitations.
12. Prohibited Conduct
- Violating law, infringing third-party rights, misrepresenting identity, or submitting fraudulent orders;
- Uploading malicious code, bypassing security, interfering with the website, or imposing an unreasonable system load;
- Using robots, crawlers, or automated tools to scrape website content without permission;
- Abusing returns, chargebacks, promotions, samples, or customer-service processes;
- Using the website for unlawful, deceptive, harassing, or harmful activity.
13. Third-Party Services and Links
The website may rely on third-party payment, logistics, social media, application, or linking services, which are governed by their own terms and policies. We do not control independently operated third-party services, but these Terms do not exclude liability that applicable law imposes for our own unlawful conduct.
14. Disclaimers
To the maximum extent permitted by law, the website and general content are provided on an “as is” and “as available” basis. We do not warrant uninterrupted or error-free operation or that general product information will suit a particular purpose. Any express, implied, or statutory warranty that cannot lawfully be excluded remains in effect.
15. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages that may lawfully be excluded. For a claim directly related to a particular order, our aggregate liability under these Terms will generally not exceed the amount actually paid for the order giving rise to the claim.
These limitations do not apply to liability that cannot lawfully be excluded or limited, including liability arising from willful misconduct, gross negligence, fraud, personal injury, product liability, or applicable consumer-protection law. Some jurisdictions may provide additional rights.
16. Indemnification
To the extent permitted by law and applicable to the relevant user, you agree to reasonably indemnify [INSERT BEFORE LAUNCH: LEGAL COMPANY NAME] and its affiliates against third-party claims directly caused by your unlawful use of the website, breach of these Terms, or infringement of third-party rights. This section does not require consumers to waive non-waivable rights and does not cover losses caused by our own unlawful conduct, negligence, or wrongdoing.
17. Force Majeure
A party affected by an event beyond its reasonable control will not be liable for delay or failure to perform to the extent permitted by law. Such events may include natural disasters, war, government action, epidemics, strikes, port congestion, supply-chain disruption, cyberattacks, or major carrier interruption. The affected party should take reasonable steps to mitigate the impact and notify the other party where practicable. Payment obligations and duties that cannot lawfully be excused are not automatically discharged.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of [INSERT BEFORE LAUNCH: COMPANY’S JURISDICTION OR OTHER JURISDICTION CONFIRMED BY COUNSEL], without limiting mandatory consumer protections. The parties should first attempt to resolve disputes through good-faith discussions. Unresolved disputes will be submitted to [INSERT BEFORE LAUNCH: COURTS OF COMPETENT JURISDICTION AND LOCATION]. Do not retain a court-or-arbitration placeholder unless the company has evaluated and selected an arbitration program.
19. Changes, Severability, and Entire Agreement
We may update these Terms for business, technical, or legal reasons and will post the revised date. Materially adverse changes will not apply retroactively to an existing order unless required by law or agreed by the parties. If one provision is unenforceable, the remaining provisions continue to the extent permitted by law. If a specific order, quotation, purchase order, or contract conflicts with these general Terms, the specific written terms expressly agreed by the parties control.
20. Contact Information
- Website operator: [INSERT BEFORE LAUNCH: LEGAL COMPANY NAME]
- Email: boutiloraofficial@boutilora.com
- Telephone: +1 (518) 229-3096
- Legal notice address: [INSERT AND CONFIRM BEFORE LAUNCH]